I've been going back and forth with Meta support for the last two weeks trying get all of my products (62 total) that are approved, synced, and visible on Meta commerce catalog and Meta store previews to actually display on the live Facebook/Instagram shops. Meta support was friendly - but that is the only thing going for it. Do not waste your time on this and stick to your website and email list as much as you can. I am still not authorized or verified on FB or IG. I have an LLC and have been selling online for over 18 months with my website. It is frustrating, because I would really like to spend time elsewhere. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. It is stating the asset is already connected and to go to my commerce manager. Now my catalog is completely disconnected and it wont allow me to reconnect. Last week, I disconnected from shopify to start over. I have been trying to get FB and IG shopping hooked up for over a year. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix.
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